At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
We’re a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation. Work with us to incentivize better patient care, and partner across the industry to make healthcare more affordable and accessible. Be a part of a community of experts committed to ensuring quality, affordable healthcare worldwide. Come strengthen your specialized skills and enhance your expertise. We’ll support you with the training, mentorship, guidance, and networks you need to advance, and empower you to work in the way that’s best for you.
Together, we can confront the challenges that will change the face of healthcare. Join us for a career that changes lives.
The role involves addressing B2B customer inquiries, resolving issues promptly, and maintaining a high level of customer satisfaction.
Responsibilities may include the following and other duties may be assigned:
- Respond to B2B customer inquiries via phone, email, in a timely and professional manner
- Resolve customer issues efficiently while maintaining a positive attitude
- Handle and monitor B2B orders and ensure timely delivery
- Handle all aspects of billing, including return products and refunds
- Initiate proactive approach to ensure compliance with forecasts and demands
- Handle and monitor direct to patient shipments, which includes shipment arrival, missing products, lost shipments, return shipments, develop a close relation with courier as well as answer patient inquiries
- Prepare data-based reports for managerial use
- Update local CRM and ensure customer's data is always updated and correct
- Develop and maintain a close partnership with B2B customers
- Collaborate with other departments to ensure a seamless customer and patient experience
- Responsibility for preparing periodical commercial reports, ensuring accuracy and timeliness in the presentation of key business metrics and insights.
Required Knowledge and Experience:
- Bachelor's degree
- Fluent Hebrew and English
- Excel – high Level
- Interpersonal communication skills
- Experience with power BI - advantage
- Medical devices / pharmaceutical company experience preferred
- Experienced working with SAP-must
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here
