At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

As a Service & Repair Customer Care Representative you will be the primary customer contact for the Service & Repair team across the entire Medtronic product ranges. A customer care position is an excellent career choice if you enjoy problem solving, assisting people, and having a direct influence on your company's bottom line.

You will be located in Warsaw, Poland and work in a hybrid model (2 days in the office, 3 as home office).

Responsibilities may include the following and other duties may be assigned:

Providing administrative/clerical support to colleagues and external customers, answering and processing service requests and service-related questions
Daily communication via phone and emails. External communication with customers and vendors. Internal communication with Service Engineers, workshop teams and other internal teams
System administration of service requests in ServiceNow, SAP and Salesforce
Daily follow-up of open service orders and queries
Invoicing & Dispute management
Creation of repair, maintenance and parts sales price quotations including follow-up
Demonstrating 100% compliance with Quality procedures and training and completing 100% of closed loop process for Service & Repair

Required Knowledge and Experience:

Native in Polish (both spoken and written), very good command of English (B2)
Excellent communication and customer service skills
Good command of MS Office
Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
Team player mindset, ability to work in a fast-paced environment, cope with deadlines, manage simultaneously several tasks and maintain a positive and enthusiastic attitude
3+ years of relevant experience and the ability to work independently

Experience in a similar environment, along with proficiency in SAP, ServiceNow, or Salesforce, would be advantageous. Additionally, knowledge of Lithuanian or Ukrainian would be an asset.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here

PPD Medtronic Poland

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Customer Care Representative - Service and Repair