At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We are a company who inspiring the extraordinary, For more than 70 years, we have led the way with purpose-driven healthcare technology. That history compels us to relentlessly pursue therapies that change lives.

The role is opened to continue our daily milestone in serving our patients & partners and give them the highest level of support & partnership which is aligned with our daily mission to alleviate pain, restore health, and extend life. For this role, you will be expected to work in our Egypt, Cairo office, full time with 20% travelling.

Responsibilities may include the following and other duties may be assigned:

The candidate will be the face of the Service & Repair team across the entire Medtronic product ranges for Distributor Markets
Ensure quality agreements and service contracts are drafted, signed, updated and filed in contract repository
Receive technical training requests and connect with training coordinator to fulfil training needs
Serve as the primary liaison for technical support by managing training requests, coordinating with distributors on installed equipment and spare parts, facilitating urgent parts supply escalations, disseminating technical manuals and bulletins, assisting with tender applications, coordinating corrective actions, and ensuring timely processing of warranty claims
May undergo technical training and conduct site visits for technical support if required

Required Knowledge and Experience:

Bachelor's degree in Engineering, Biomedical Engineering, or a related technical field, minimum of 5 years of experience in technical service, field service, or distributor support in the medical devices industry
Strong understanding of service and repair processes for medical equipment
Experience in contract management, including drafting and maintaining service agreements
Familiarity with warranty processes, spare parts logistics, and corrective action coordination
Strong relationship-building skills to maintain effective communication with distributors
Ability to collaborate with cross-functional teams, including regulatory, technical, and commercial teams
Strong written and verbal communication skills in English; additional languages are a plus
Good command of MS Office programs
Strong analytical and problem-solving skills that are balanced with speed and effectiveness

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here

EGT Medtronic Egypt LLC

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